{"id":4872,"date":"2021-06-28T02:59:54","date_gmt":"2021-06-28T08:59:54","guid":{"rendered":"https:\/\/www.dncu.com\/?p=4872"},"modified":"2024-10-25T15:31:59","modified_gmt":"2024-10-25T21:31:59","slug":"podcast-s01e03","status":"publish","type":"post","link":"https:\/\/www.dncu.com\/es\/blog\/podcast-s01e03\/","title":{"rendered":"Financial Tea In The Morning: Season 1, Episode 3."},"content":{"rendered":"<h2 style=\"font-size: 3rem;\"><b>Relationship Banking in a Digital World<\/b><\/h2>\n<p style=\"text-align: center;\"><iframe loading=\"lazy\" style=\"border: none;\" title=\"Relationship Banking in a Digital World\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/19610378\/height\/90\/theme\/custom\/thumbnail\/yes\/render-playlist\/no\/custom-color\/5a255d\/\" width=\"100%\" height=\"90\" scrolling=\"no\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p><i><span style=\"font-weight: 400;\">Digital banking<\/span><\/i><span style=\"font-weight: 400;\"> and <\/span><i><span style=\"font-weight: 400;\">belonging<\/span><\/i><span style=\"font-weight: 400;\"> aren\u2019t mutually exclusive propositions, at least not for credit unions. Diego and his guests discuss the innovative interactive technologies that credit unions use to enhance member experience and strengthen relationships &#8211; with Tanya Valdez, Santa Fe registered nurse &amp; DNCU member; Kristin Harrison, director of business development, WebStrategies, Inc.; James Robert Lay, founder &amp; CEO, Digital Growth Institute; and Chris Murrin, sales experience support manager, GTE Financial.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you ask someone why they haven\u2019t switched over to a credit union yet, the most likely answer is, \u201cBecause the big banks offer more bells and whistles.\u201d\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Those big bank bells and whistles come at a high cost. \u201cAre they convenient? Sure. But in a company like that, you&#8217;re not even a number. You&#8217;re not even a dot,\u201d says Kristin, explaining that to the behemoth financial technology companies of the world, your hard-earned money barely registers. On the other hand, credit unions offer the same great digital features as a big bank with the added benefit of knowing that members &#8211; not numbers &#8211; are all working towards a common goal: fiscal security.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Another reason people don\u2019t switch to a credit union? They simply don\u2019t like change. That\u2019s also true for members who are wary of adopting new technology. \u201cMoney is one of the most emotional and stressful subjects that we all deal with,\u201d says James Robert. \u201cWe must keep people at the center of all of our thinking, all of our doing.\u201d Here, too, credit unions lead the big banks by creating solutions that meet our members where they are.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Swipe payments and transfers, online mortgage applications, and interactive teller machines are just some of the ways we center our members while providing the personalized service they\u2019ve come to expect. \u201cI truly think we&#8217;ll always have a branch presence. It may not look like it does today, obviously,\u201d Chris says, adding that credit union branches don&#8217;t look like they did 20 years ago, either. \u201cI think we&#8217;re always changing with the times.\u201d\u00a0<\/span><\/p>\n<p><span style=\"color: #c15800;\"><b>Financial Tea Hot Sip:<\/b><span style=\"font-weight: 400;\"> Taking care of each other also means taking care of ourselves, and our planet. Did you know that e-statements reduce your carbon footprint while keeping your identity safe? Paperless privacy is a win-win! Ask your credit union how you can get started today.<\/span><\/span><\/p>\n<h3><b>Featured Guests<\/b><\/h3>\n<p><b>Tanya Valdez<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Santa Fe Registered Nurse &amp; DNCU member<\/span><\/p>\n<p><b>Kristin Harrison<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Director of Business Development<\/span><\/p>\n<p><span style=\"font-weight: 400;\">WebStrategies, Inc.<\/span><\/p>\n<p><a href=\"https:\/\/www.webstrategiesinc.com\/\"><span style=\"font-weight: 400;\">WebStrategiesinc.com<\/span><\/a><\/p>\n<p><a href=\"https:\/\/www.linkedin.com\/in\/kristin-harrison\/\"><span style=\"font-weight: 400;\">LinkedIn<\/span><\/a><\/p>\n<p><b>James Robert Lay<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Founder &amp; CEO<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Digital Growth Institute<\/span><\/p>\n<p><a href=\"https:\/\/www.digitalgrowth.com\/\"><span style=\"font-weight: 400;\">DigitalGrowthInstitute.com<\/span><\/a><\/p>\n<p><a href=\"https:\/\/www.linkedin.com\/in\/jrwlay\"><span style=\"font-weight: 400;\">LinkedIn<\/span><\/a><\/p>\n<p><b>Chris Murrin<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Sales Experience Support Manager<\/span><\/p>\n<p><span style=\"font-weight: 400;\">GTE Financial<\/span><\/p>\n<p><a href=\"https:\/\/www.gtefinancial.org\/\"><span style=\"font-weight: 400;\">GTEFinancial.org<\/span><\/a><\/p>\n<p><a href=\"https:\/\/www.linkedin.com\/in\/chris-murrin-752475201\/\"><span style=\"font-weight: 400;\">LinkedIn<\/span><\/a><\/p>\n<h3><b>QUOTES\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u201cYou know, you go into a credit union or even call a credit union; they know who you are, they know your name.\u201d &#8211; Kristin Harrison<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cI&#8217;m the type of person that if this is what I&#8217;ve decided on, I want to take care of it today\u2026.and it&#8217;s like, Oh, you can do this all online!&#8230;And guess what? That&#8217;s what I&#8217;m going to be doing.\u201d\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; Tanya Valdez<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cWe have seen more people adapt to our virtual service, but, yeah, we would love to have all of our members using it just \u2018cause it&#8217;s so easy.\u201d &#8211; Chris Murrin<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cI truly think we&#8217;ll always have a branch presence. It may not look like it is today, obviously. Our branches don&#8217;t look like what they looked like 15-20 years ago. So I think we&#8217;re always changing with the times.\u201d &#8211; Chris Murrin<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cI think it boils down to one thing: keeping people, keeping the member at the center of all of your thinking and all of your doing.\u201d &#8211; James Robert Lay<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Financial Tea in the Morning is brought to you by <\/span><a href=\"https:\/\/www.dncu.com\/es\/\"><span style=\"font-weight: 400;\">Del Norte Credit Union.<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Produced and Edited by Andrea Klunder at <\/span><a href=\"https:\/\/www.thecreativeimposter.com\/\"><span style=\"font-weight: 400;\">The Creative Impostor Studios<\/span><\/a><span style=\"font-weight: 400;\"> and mixed by Edwin R. Ruiz<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Recording Engineer: Kabby at <\/span><a href=\"http:\/\/www.kabbysound.com\/\"><span style=\"font-weight: 400;\">Kabby Sound Studios<\/span><\/a><span style=\"font-weight: 400;\"> in Santa Fe<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Hosted by <\/span><a href=\"https:\/\/www.linkedin.com\/in\/diegoarmandomunoz\/\"><span style=\"font-weight: 400;\">Diego Mu\u00f1oz<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Theme music by Ricardo Lambert<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Cover art by Leonard Cummings<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Logo design by Charlie Gonzalez at <\/span><a href=\"https:\/\/theaxess.net\/\"><span style=\"font-weight: 400;\">Axess Multimedia<\/span><\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Relationship Banking in a Digital World Digital banking and belonging aren\u2019t mutually exclusive propositions, at least not for credit unions. Diego and his guests discuss the innovative interactive technologies that credit unions use to enhance member experience and strengthen relationships &#8211; with Tanya Valdez, Santa Fe registered nurse &amp; DNCU member; Kristin Harrison, director of business development, WebStrategies, Inc.; James &hellip; <a href=\"https:\/\/www.dncu.com\/es\/blog\/podcast-s01e03\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>","protected":false},"author":17,"featured_media":10599,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","footnotes":""},"categories":[43,45,42],"tags":[],"class_list":["post-4872","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-community-engagement","category-dncu-everyday","category-financial-fitness"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - 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