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Automated Teller Machine vs. Interactive Teller Machine; what’s the difference?

With updated technology, interactive teller machines are becoming more common among local credit unions and banks seeking to keep up with the ever-changing digital landscape and the demand for a more streamlined member experience. What exactly is the difference between an interactive teller machine and an ATM? Both ATMs and interactive teller machines offer various services to their members. The difference, however, lies in the member experience and basic functionality between the two machines.

ATMs have been around for over fifty years and are a tried and true method for grabbing cash and making quick transactions on the go. ATM transactions are typically limited to basic banking functions such as cash withdrawals, deposits, fund transfers, and balance inquiries, they also do not require assistance from a human teller. These stand-alone machines operate using a card and a personal identification number (PIN) that members use to access their accounts.

On the other hand, an interactive teller machine is a more advanced version of the ATM that combines self-service banking with face-to-face video communication with a live teller. With an interactive teller machine, customers can perform the same basic banking functions as an ATM, and more complex transactions that typically require assistance from a human teller such as check cashing. Customers will interact with a live teller using a camera and a microphone that are built into the interactive teller machine. The teller can answer any questions the member may have, and guide them through the transaction process in real time.

Features at a Glance

ATM

Interactive Teller Machines

Basic Functionality

ATM

Basic transactions such as cash withdrawals, deposits, and account balance inquiries

Interactive Teller Machines

A wider range of services, including all basic transactions and more complex transactions such as loan payments, cashing checks, and transferring funds

Human Interaction

ATM

None

Interactive Teller Machines

Interactive teller machines allow customers to interact with a live teller via video chat. The teller can provide assistance with transactions and answer any questions the member may have

Location

ATM

ATMs are typically located outside of bank branches in public places such as shopping centers or gas stations.

Interactive Teller Machines

Interactive teller machines are usually located within branches or in drive-thru banking facilities.

Security

ATM

ATMs are designed with security features such as PIN verification and encryption to protect customers' personal and financial information.

Interactive Teller Machines

Interactive teller machines have the added human interaction, they may provide an additional layer of security by allowing the teller to verify the customer's identity before processing transactions.

What this means for Our Members

At Del Norte Credit Union, we strive for an outstanding member experience and to improve lives in the communities we serve. We appreciate your patience and cooperation as we implement new systems and technologies to streamline the user experience and increase overall member satisfaction. DNCU is committed to being a digitally focused leader with world-class member experience, proudly serving our communities throughout New Mexico and beyond.