Contact Us

Cerrillos road branch

Contact Us

We’re looking forward to the opportunity to serve you.

Call. Click. Go.

DNCU is here to help on your terms. Whether it’s telephone member support, online assistance or in-person service at our branches, we’re ready to answer your questions.

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    Call Us

    Call us toll-free at 877-818-DNCU or 505-455-5228 or find a department via our Member Services Contact Information below. Callers to the service center may also take advantage of our call back feature.

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    Online Help

    Check out our Frequently Asked Questions (FAQ) below or send us a message by completing our e-mail form and we’ll respond within two business days.

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    Visit Our Branches

    We’d love to see you again! Take advantage of our extensive branch network and friendly service throughout New Mexico.  Get directions, schedule an appointment and more!

    Find my branch.

E-Mail Us

Please complete all fields and we’ll get back to you within two business days. If you would like to contact a specific branch, please visit the Locations & ATMs page and select your preferred branch to get started.

Note: Please do not include any confidential information such as passwords in your communication.

  • In most cases, we will reply to your Email within two (2) working days.
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Member Services Contact Information

Phone/Fax Numbers

Member Service Center:
(505) 455-5228
(877) 818-3628 Toll-Free

Apply for a Consumer Loan:
(505) 455-5356
(888) 278-5228 Toll-Free

(505) 662-0600
(505) 747-9000
(800) 262-5228

Online Bill Pay Customer Service:
(866) 660-2572

Submit Proof of Insurance:
(800) 713-0260

Mailing Addresses

DNCU Mailing Address:
Del Norte Credit Union
P.O. Box 1180
Los Alamos, NM 87544

DNCU Overnight Address:
Del Norte Credit Union
40 Rover
White Rock, NM 87547

Visa Payment Address:
P.O. Box 60097
City of Ind., CA 91716

Credit Card Overnight Address:
2525 Corporate Palace
2nd Floor
Monterey Park, CA 91754

Credit/Debit Card Contact Information

Cardholder Services (Visa Platinum): 1-800-654-7728
Card Activation: 1-800-527-7728
Visa Gold Points: 1-800-637-7728
Report a lost/stolen Visa Credit or Debit Card: 1-800-449-7728
Report a lost or stolen ATM Card**: 505-455-5228*

Frequently Asked Questions (FAQs)

Have A Different Question? Access all DNCU FAQs

The routing number for DNCU is 307084211

You may access all of our current rates information via Rates & Fees.

For instructions on how to enroll in online banking, visit Personal Mobile & Online Banking


*For ATM cards, you will be required to have the card number in order to report the card lost or stolen. Please call DNCU at 1-800-634-3362 if you do not have this information.

** After hours please call 1-888-241-2510.