Privacy Policy

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

• Social Security number and account balances
• checking account information and credit card or other debt
• credit history and payment history

When you are no longer our member, we continue to share your information as described in this notice.

All financial companies need to share members’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their members’ personal information; the reasons Del Norte Credit Union chooses to share; and whether you can limit this sharing.

(Effective as of March, 2026)

Appendix B – COPPA Privacy Notice (Del Norte Credit Union Children’s Privacy Policy)
We understand how valuable and important privacy and online protection is for children and their parents. The Children’s Online Privacy Protection Act (COPPA) requires us to inform parents and legal guardians about how we collect, use, and disclose personal information about children under 13 years of age; and that we obtain the consent of a parent (or guardian) to allow the collection of certain information for children under 13 years of age. We only collect the amount of personal information that is reasonably necessary to allow a child’s participation in the online activities that the Del Norte Credit Union site offers.
The Credit Union website is provided as a service, providing information and advertising about the Credit Union to members and others interested in the Credit Union. Odessa Gonzales will respond to all inquiries from parents concerning privacy policies and use of children’s information. Odessa may be contacted by phone at 505-455-5358 or by e-mail at ogonzales@dncu.org or by mail at PO Box 1180, Los Alamos, NM 87544.
We do not solicit nor collect identifiable personal information directly from children. We do not enable children to make their personal information publicly available. From time to time, we do sponsor contests or ask for articles written by children or offer prizes. For these events, we do collect information, but we only do so if the child’s parent or guardian has consented to our collecting or has directly submitted the information. The types of information we collect may include: a child’s first name, age, videos, photographs and voice recordings, written articles, and drawings. We do not collect biometric identifiers, government-issued IDs, or other sensitive data. We display this information on our website or in Credit Union newsletters during the event and for a time thereafter, we also use it to determine the winners of a contest. We may also share the information with selected third parties who provide services and products to or for credit unions and credit union members. If we share this information with third parties, we do so only after obtaining separate verifiable parental consent for any disclosures that are not integral to the operation of our website or service. These third parties are required by contract to maintain confidentiality, security, and integrity of the information and are prohibited from using it for any other purpose.
The security, integrity, and confidentiality of a child’s personal information are extremely important to us. Part of our procedures to protect the confidentiality, security, and integrity of personal information is that we never display a child’s last name, phone number, address, city, or state. In addition, we have implemented technical, administrative, and physical security measures that are designed to protect information from unauthorized access, disclosure, use, and modification. However, you should understand that no security measures are perfect or impenetrable. We retain children’s personal information only as for as long as is reasonably necessary to fulfill the purpose for which it was collected. We securely delete or anonymize personal information that is no longer needed.
If we have collected personal information on a child, a parent may at any time contact Odessa Gonzales to review what has been collected or to direct the deletion of the information or to stop any further collection or use of that information. A parent contacting us by e-mail should include the parent’s return e-mail address so that we can better handle the communication.