FAQs

For existing DNCU members who have not yet signed up for online banking, please complete the Online Banking Registration

Fill the form out completely with your information and click on the submit button. Please ensure that all information provided matches your records on file with us.

Not a member of the DNCU? Join DNCU today to take advantage of Del Norte Credit Union’s Bill Pay and other financial services and resources.

Please log into your DNCU online account via the header at the top of the page to use Online Banking.

Simply call our Member Service Center (877) 818-DNCU or use the “Forgot Password?” feature in the login area of the header at the top of the page.

Here’s how to do it in our online banking platform:

• Login to online banking
• On mobile, choose the “More” menu at the bottom of the screen, choose Accounts, then eDocuments
• On a desktop, hover over the Accounts tab at the top of the screen, choose eDocuments
• In this screen you can set each of your accounts to send eStatements
• Each month your eStatements will be available for viewing here

You can pay all your bills in one place. You only have to remember one username and password and you can control your finances by viewing your balance and paying your bills from the same website.

This downloadable PDF has instructions on how to deposit a check with your mobile device.

Please visit Personal Mobile & Online Banking for more information and details on our robust suite of services for members.

Access your online banking Bill Pay. Add a new bill payee by searching for Dovenmuehle Mortgage Inc.

If we set up your loan with an escrow account for taxes and insurance, DMI will make these payments for you. If you waived escrows, you will make these payments yourself.

Contact DMI for all questions concerning your mortgage payments and escrow at 1-855-473-5252. Member Service Department 1 Corporate Drive, Suite 360 Lake Zurich, IL 60047-8945

Fraud alerts are automated phone calls, text messages and emails that are sent when potentially fraudulent purchase activity has been detected on a credit/debit card account.

• Messages are triggered by the Del Norte Credit Union fraud detection system.
• Text messages will be sent to cardholders in the 50 United States at no charge.
• Customers with international telephone numbers will only receive emails. They will not receive text messages or phone calls.

Fraud Alerts are transmitted to the phone number(s) and/or email address associated with the card used at the time of the transaction. If a joint cardholder is receiving alerts, it is because that cardholder’s phone number and/or email address is associated with the card transacting. If the fraud alerts should have gone to another cardholder on your account, we ask that you update the contact information for that cardholder.

Upon confirming that a transaction is valid, through the alert, you may retry the transaction immediately.

Please report the unauthorized transaction immediately by calling the phone number provided in the alerts or the number on the back of your card. The agent will then take care of marking the transaction as fraud and close the card.

When you mark a transaction as fraudulent, the response message you receive will include our fraud detection department’s toll-free number and it asks that you call to review the card activity, or you will receive a call from a fraud detection agent to review. The agent will be able to review the activity with you and clear the card for use.

If you accidentally opted of out text alerts from a mobile phone, when the digital system calls to verify activity, the system will provide the opportunity to opt back into text alerts for the mobile phone. For all fraud alert types, please call the number on the back of your card to re-enable fraud alerts to an email address, a mobile phone or landline phone number. You can also visit a branch for assistance.

If you are traveling within the U.S., you will receive phone calls, text messages and emails. If you are traveling internationally, you will receive emails. You will only receive text messages if your mobile phone plan allows you to receive them while traveling outside of the United States.

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards, secured files, and buildings.

We collect your personal information, for example, when you

• open an account or make a wire transfer
• show your government-issued ID or apply for financing
• provide account information

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.