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A reminder that Memorial Day is Monday, May 27th, and our offices will be closed. Saturday, May 25th hours for our Rio Rancho, Española-Riverside, and Cerrillos-Santa Fe locations will be open from 9 am – 1 pm.

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How do I call for customer support from overseas?

We provide 24/7 toll-free support from the following countries: Belgium, Canada, France, Germany, Ireland, Italy, Spain, Switzerland and the UK. The toll free numbers in those countries are the following: Belgium: 0800-78373 Canada: (855) 657-8588 France: 0800-916588 Germany: 0800-589472 Ireland: 800-760839 Italy: 900-788938 Spain: 95-034-4016 Spain: 9009-41895 (from mobile phone) Switzerland: 0800-563184 UK: 08-082340879 Otherwise, the number (954) 835-2345 can … Continue reading

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How do I activate my Reloadable Visa® Debit Card and obtain my PIN?

Non-personalized cards are activated at the time of purchase and the PIN is obtained by calling the toll free customer support number at (855) 657-8588. Personalized cards can be activated by logging into this site and clicking on the Activate Card button, or by calling the customer support number listed on the back of your card (855) 657-8588. An assigned … Continue reading

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Who can order or use the card?

Our Reloadable Visa® Debit Card can be purchased by any member in branch or online by anyone that has a valid debit or credit card registered in his or her name. The individual purchasing the card is defined as the primary cardholder. The address listed for the primary cardholder must match the billing address for the debit/credit card used to … Continue reading

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Are there transaction or reload limits?

Purchase transactions are unlimited, up to the balance remaining on your card. However, for the protection of our cardholders, there are limits to the number and dollar amount of reloads, ATM withdrawals and cash advances performed within a certain time period. Cash-back from a Visa® merchant is allowed at US Visa® merchants only. To learn more about the current limits, … Continue reading

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Where can my Reloadable Visa® Debit Card be used?

Your card can be used to make purchases at millions of Visa® debit locations worldwide and to obtain cash at any Visa® ATM worldwide. Even merchants in countries who only accept cards with a Chip will be able to approve your transaction. However, note that some unattended kiosk terminals outside the U.S. such as luggage cart rentals, parking garages, even … Continue reading

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How do I know the balance on my Reloadable Visa® Debit Card?

You can check your balance at this website, by calling your local branch, or by calling customer support at (855) 657-8588. Since a merchant may not be able to tell how much money is on the card, keeping track of your balance is a sure way to know how much you have to spend.

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How does the Reloadable Visa® Debit Card work?

The Reloadable Visa® Debit Card is a reloadable card, which means you can spend up to the value placed on the card anywhere Visa® debit cards are accepted. You can shop in stores, online, over the phone, and by mail order. You can get cash at Visa® ATMs worldwide. Each time you make a purchase, the amount of that purchase … Continue reading